🔄 Refund Policy

Thank you for shopping at Pretex BD! We are committed to providing high-quality products and ensuring your satisfaction. However, in the event that you’re not completely satisfied with your purchase, we offer a simple and straightforward refund policy.

🛒 Refund Eligibility:

  • You may be eligible for a refund if you meet the following conditions:

    • The product is defective or damaged upon arrival.

    • The product is not as described.

    • The product is returned within 7 days from the delivery date.

    • The product is unused, undamaged, and in its original packaging.

❌ Non-Refundable Items:

Certain items are not eligible for a refund, including but not limited to:

  • Products that have been used or altered.

  • Products that are not in their original condition.

  • Products on sale or clearance.

📝 How to Request a Refund:

To request a refund, please follow these steps:

  1. Contact our customer support team at support@pretexbd.com or call us at +8801XXXXXXXXX within 7 days of receiving the product.

  2. Provide your order number, a description of the issue, and photographs of the product (if damaged or defective).

  3. Our team will guide you through the refund process.

📦 Return Process:

If your refund request is approved, you will be instructed to return the product to us. You will be responsible for the return shipping costs, unless the product is defective or not as described.

💸 Refund Process:

Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that the refund may take 5-10 business days to reflect in your account, depending on your bank or payment provider.

🔄 Exchanges:

If you’d prefer an exchange, we can assist you in replacing the item with another one of equal value, subject to availability.

🕒 Changes to This Policy:

We may update this refund policy from time to time. Any changes will be posted on this page, and we encourage you to check periodically.

Thank you for choosing Pretex BD. Your satisfaction is our priority!